Categories
- Articles for review (before publishing)
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GMS Account Management
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Known issues and GMS updates
- Current GMS Issues (2024)
- GMS update - August 2024
- GMS Update - July 2024
- GMS Update - May 2024
- GMS update - April 2024
- GMS Update - Mar 2024
- GMS Update - Feb 2024
- GMS Update - Jan 2024
- GMS Update - Dec 2023
- GMS Update - Nov 2023
- GMS Update - Oct 2023
- GMS Update - Sep 2023
- GMS Update - Aug 2023
- GMS Update - July 2023
- GMS Update - June 2023
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Edit account details
- How do I verify my account?
- How do I edit my account details?
- How do I update a player's email address? (Club Admin)
- How do I update details for a linked child account?
- Why do I need a unique email address on my GMS account?
- How do I change my communication preferences?
- How do I edit medical conditions/emergency contacts in the Player Registration Form?
- How do I add qualifications to my GMS account?
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Merge or link accounts
- How do I merge duplicate accounts on GMS?
- How do I edit or delete a relationship? (Club Admin)
- How do I add a relationship? (Club Admin)
- How do I remove/delete a relationship from my GMS account?
- How do I merge records in GMS? (Club Admin)
- How do I add an existing Age Grade player record to a parent account?
- How do I add a family member to my account?
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Known issues and GMS updates
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Club Administration
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Adult Player Registration - Club Administration Support
- How do I approve a players' Club Registration?
- How do I uplift a player to have RFU Registration?
- How do I transfer a player?
- How do I register a 17-year-old to play adult rugby?
- How do I deregister a player?
- Marketing assets to support Adult Player Registration at your club
- How do I register a player on a Student or Service Pass?
- How do I edit a player's registration?
- APR guidelines to support you through the 24/25 season
- Register to play - QR code instructions
- How does my Registration Overview Dashboard work?
- What is my GMS player list?
- How do I expedite an RFU Registration?
- How do I request the loan of a player?
- How do I extend the loan of a player?
- How do I request an England Academy Player (EAP)?
- How do I apply for a player to have EQP status?
- How do I approve a player's International Clearance?
- How do I request a Women's Dual-Registration (WDR)?
- How do I add a player to a representative team?
- How do I review and approve a player's contract & agent declaration?
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Club Business Operations
- What promotional offers are available to clubs?
- Can we get a discount to show Sky TV in our club?
- How do I use voucher codes to purchase coaching courses for members?
- How do I purchase voucher codes for another organisation?
- How can clubs get involved in the Rugby World Cup 2025?
- Who can I speak to about VAT matters for my rugby club?
- Do you have resources to help us promote rugby at our club?
- Where can I get guidance on legal matters in relation to the running of my club?
- Can the RFU help with the cost of living to reduce our energy and operating costs?
- How do we run our bar efficiently and cost effectively?
- Do the RFU arranged policies provide cover for loss of revenue?
- How to host a rugby event to genereate revenue and engage the community
- Is there any guidance or advice to help clubs manage/reduce costs with their waste and washroom services?
- Where can I find guidance on my club's accounts and budgeting?
- How does a club become a voting member of the RFU?
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Club Governance & Management
- What is GMS?
- What positions can I apply for at my club?
- How do I add a group function?
- How do I pull reports from an Organisation Profile as a club admin?
- How do we receive an International Ticket Allocation?
- How do I set up a new rugby club?
- What are golden roles and how do I allocate them?
- How do I add a custom tag to my club profile?
- How do I run a report for a registered player? (Club Admin)
- How does our club complete a risk assessment?
- Does the RFU provide data protection support?
- Where can I find legal and governance guidance for my club?
- Where can I find more information about club incorporation?
- Where can our club get legal advice and support?
- Does the RFU arranged policies provide for loss of income, property or Tours insurance?
- How does the RFU support wheelchair rugby?
- Where can I get guidance on how to make our club even more inclusive?
- How does our club sign up to The Touch Union?
- Where can our club get advice and support on tax?
- What insurance cover does the RFU provide to the game?
- How can I find out more about becoming a CASC?
- What things do we need to think about to ensure an effective committee meeting?
- How do I run a report? (Club Admin)
- How do I create a club training report?
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Facilities & Pitches
- Who can I contact to talk about my rugby club facilities?
- What are the minimum dimensions of a rugby pitch?
- What funding is available for club facilities?
- How do I book an RFU artificial grass (365) pitch?
- What should we do if our facilities flood due to extreme weather?
- Guidance on floodlights for clubs
- Does the RFU provide guidance on developing a clubhouse?
- Where can I find guidance on Pitch Risk Assessments and managing pitches in drought conditions?
- What are the RFU standards for changing room sizes and layouts?
- How do I get involved with Rugby Grounds Connected?
- How can we manage our facilities in order to minimise the impact of drought conditions?
- How can we manage our facilities in order to minimise the impact of a flooding event?
- Have you completed the facility needs capture?
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Marketing & Communications
- Email Registration Template for club admins
- Why am I not receiving emails from GMS?
- How do I send an email from GMS?
- How do I create a club website?
- How do I make sure I receive the Community Game Updates (CGU)?
- How do I access Club Website to edit content?
- How do I receive the Community Game Updates (CGU) if I am not one of the three key roles?
- How can we use social media to promote and run our club?
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Memberships & Payments
- How do I buy memberships?
- How do I create a membership scheme?
- How do I create and assign new product categories?
- Settlements for multiple bank accounts
- How do I update a direct debit mandate or reschedule adirect debit payments?
- Buying memberships or creating a payment order – club admin
- How do I process a refund? (Club Admin)
- How do I set up a membership scheme and online payment system?
- How do I create an event?
- How do I buy an event in GMS?
- How do I get a receipt for my voucher code?
- Settlement batch revenue analysis
- How do I change my club’s bank account details with the RFU?
- How do I create a new budget code and assign it to a membership scheme?
- How do I set up multiple bank accounts?
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Rules & Regulations
- What is Regulation 7?
- How to complete Payment of Players 2024
- Payment of Players FAQs
- Who has to complete the Payment of Player declaration?
- Where can I find the RFU Regulations?
- What is Regulation 1?
- What is Regulation 2?
- What is Regulation 3?
- RFU's Code of Conduct template
- What are defined as RFU benefits?
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Safeguarding & Player Welfare
- Retrieving emergency contact details
- How do I complete the Club Safeguarding Audit?
- How to apply for a DBS
- How do I get help for an injured player?
- How do I report an Injury / what injuries do I need to report?
- What is the current guidance for First Aid?
- How do I book onto an Emergency First Aid In Rugby Union course?
- What is RugbySafe?
- How do I order Headcase Resources?
- Can I organise a Play it Safe safeguarding course at my club?
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Player Management
- How does the Player Management Module work?
- Player Registration Report in GMS
- How to create player cards in GMS
- How do I approve Age Grade registration? (Club Admin)
- How do I register an Age Grade player as a Club Administrator?
- Age Grade Registration - Club Top Tips
- Do I need to complete Player Registration to participate in non-contact Rugby?
- How do I give my child permission to access their GMS account?
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Adult Player Registration - Club Administration Support
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Coaches & Match Officials
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Amend a course booking
- Who should I notify if I have specific mobility / learning requirements?
- Why is my qualification missing?
- Can I transfer to a different course?
- I booked for a family member by mistake, how do I amend this?
- How do I contact the course leader prior to the course?
- I'm unable to attend both days of my course, do I have to complete the whole course?
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Book a course
- How do I book a course?
- How do I book on to a coaching/refereeing course?
- Why haven't I received information about my course booking?
- Why can't I add the course to my basket even though there are spaces available?
- How do I use Voucher Codes when booking a course? Course Participant User Guide
- How do I get a receipt for my course booking?
- If someone else booked the course for me, how do I transfer it to my record?
- Why is my Headcase/Safeguarding/Tacklesafe e-learning not showing on my GMS profile?
- How do I book onto an England Rugby Advanced Coaching Award / Developing Advanced Coaching Practice (previously Level 3 coaching)?
- How do I book onto a Director of Rugby course?
- Can I add other coaches at the club to my booking?
- How do I find and book the Headcase e-learning course?
- How do I find and book the Introduction to Safeguarding e-learning course?
- How do I find and book the Tackle Safe eLearning?
- How do I book onto an England Rugby Coaching Award course?
- How do I book onto a Principles of Scrummaging course?
- How do I book onto a Principles of the Lineout course?
- How do I book onto an Introduction to Refereeing course?
- How do I book onto an England Rugby Mentoring Award course?
- How do I book onto an England Rugby Tag Rugby course?
- How do I book onto an England Rugby First Contact course?
- How do I book onto an England Rugby Refereeing Award course?
- How do I book onto an England Rugby Advanced Match Official Award course?
- How do I book onto an England Rugby Performance Coaching Award course?
- How do I book onto a Play It Safe course?
- What do I do if I need specific support to participate in an RFU training course?
- How do I know if I need to do a coaching or refereeing course?
- What is the Rugby World Cup 2025 Impact Programme?
- How do I book onto an England Rugby Primary Schools Course?
- How do I book onto an England Rugby Secondary Schools Course?
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Amend a course booking
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Players & Parents
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Adult Player Registration - Player Support
- How do I register to play (Club Registration)?
- How do I create a GMS account?
- How do I renew my registration?
- How do I de-register from a club?
- How do I register to multiple clubs?
- How do I request International Clearance?
- What does “You have reached the limit on the number of times that you may register” mean?
- How do I review and approve my RFU Registration?
- How do I add attachments to my GMS account?
- How do I confirm my England Qualified Player (EQP) status?
- How do I complete Club Registration as an 'Occasional Player'?
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Playing Rugby
- How can I find my local rugby Club?
- How can my club support a local wheelchair rugby club?
- How can I find out more about starting a wheelchair rugby section at my club?
- What is Wheelchair Rugby?
- What opportunities are there for adult and junior wheelchair users in the sport?
- How can I get involved with wheelchair rugby as a coach, referee / table official, classifier, or volunteer?
- What is tackle height?
- How can I find out more about gender participation?
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Adult Player Registration - Player Support
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Team & Match Managers
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Competitions & friendlies
- Matches Against Non-English Teams Or Cross Union Matches
- Why can’t I change the status of a fixture?
- How do I access Electronic Match Cards (EMC) in the Competition Management module?
- FAQ’s Manually Entered Fixtures
- What is the Transfer Deadline date for Adult Competitions?
- How do I assign players to a team?
- How do I create and edit the status of a fixture?
- How do I add a new team?
- How do I access Electronic Match Card Data as a Club Administrator?
- How do I archive a team?
- What is the Transfer Deadline for Adult Competitions?
- What are the Law Variations in Women’s League Competitions?
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Match day requirements
- Electronic Match Card (EMC) desktop guide
- Electronic Match Card (EMC) mobile guide
- Electronic Match Card - Top tips
- Advantages of using Electronic Match Card
- Electronic Match Card - Frequently Asked Questions
- Coach/Team Manager can't edit their team
- What do I do if I can't access the Electronic Match Card?
- How to record a suspected concussion in EMC
- Who do I contact during a competition?
- Why can I not see a player in my line-up on the Electronic Match Card?
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Competitions & friendlies
- Constituent Bodies & RFU Council
How do we receive an International Ticket Allocation?
Modified on Wed, 13 Nov at 1:22 PM
To receive your International Ticket Allocation, make sure you've added all 15 a-side matches to your club's GMS profile. Fixtures need to be in ‘Approved’ status and have a final result in order to count towards your allocation.
The total number of tickets allocated to each section of the Game and the policy that at least 50% of the tickets for each match are available to the Game, remains unchanged. Your allocation is for each England International played at Twickenham Stadium.
Indicative International Ticket Allocations were sent to clubs in July of this year, determined by the number of 15 a-side matches your club player last season. The data was taken from the fixture inputted within the Game Management System as of 24 May. Any fixtures still to be uploaded can be done so up until 27 December 2024, anything added after this date cannot be included. The new allocations will come into force for the Guinness Six Nations 2026. It is important that you remember to register your Age Grade players so that their fixtures can be included in your final tally.
All your fixtures for this season need to be uploaded by 23 May 2025 and the new allocation will be sent to you next summer.
For further support, please use our guides below:
1) How to create a fixture/change the status of a fixture
2) Further information on Team Management
RFU Voting Clubs
- Every voting club receives an initial allocation of six tickets (currently it is two).
- Each voting club with an aggregate total of 30 players or more at U13 and below correctly registered on GMS, will receive an additional two tickets.
- All remaining tickets to be divided between voting clubs, based on the number of 15 a side games played by the club (male and female teams). U14 -U18 age grade teams are limited to a maximum credit of 16 matches per season in accordance with the RFU Age Grade Code of Practice. The club must have enough registered players on GMS to fulfil the number of fixtures stated.
The 28 Geographic CBs
- Every geographic CB receives an initial allocation of 20 tickets (as is currently the case).
- All remaining tickets to be divided between geographic CBs, based on the number of 15 a side games played by their clubs. U14 -U18 age grade teams are limited to a maximum credit of 16 matches per season in accordance with the RFU Age Grade Code of Practice.
Referees Societies
- Every voting society receives an initial allocation of six tickets
- All remaining tickets to be divided between voting referees societies, based on the number of games the society appoints to.
Cambridge University, Oxford University and Student RFU CBs and their member clubs
- The allocation of tickets for these three CBs and their member clubs will remain unchanged at this time.
The three Armed Services’ CBs and their member clubs
- Each of these CBs have a set number of tickets to allocate to their members
Schools and Colleges that are members of the ERFSU or England Colleges RFU
- The allocation of tickets for Schools and Colleges remains unchanged at this time.
- Schools and Colleges will now be required to demonstrate proof of rugby activity and that tickets are used by an individual who contributes to the rugby activity in that school or college.
If you need to view your allocation or make a change to your international ticket contact then please visit our ticketing website. To make a change to the role, follow our guide.
For further support, please submit a ticket here.
Still need help? Submit a Help Request
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