Existing User

Getting Started

• How To Reset Your Password/Problem Logging In
• Contact Us
• What is My Personal Profile?
• Not Received A Response From The GMS Service Desk Team To A Help Request

People

• Club Admin - How To Add A Relationship
• How To Merge Duplicate Accounts
• Lost Permission/Cannot View All Tiles/Modules
• Delete Or Remove From Club/De-Register A Player
• Club Administrator - Account Locked & Unblocked

Team Management

• Coach/Team Manager Cannot View Or Edit Team
• Matches Against Non-English Teams Or Cross Union Matches
• Individual Age Grade Players Playing Up or Down
• Assign and Remove a Coach/Team Manager to a team
• How to move Coaches onto different Age Grade Team

Courses

• How To Book Onto A Course
• Adding Self Service Qualifications
• eLearning Course Date says 30th June 2022
• Missing Qualifications/Education/Headcase Courses
• Can’t book/add to basket for Course despite spaces showing

Finance & Memberships

• How To Create Membership Schemes
• How to Process a Refund
• Buying Memberships
• Buying Memberships or Creating an Payment Order – Club Admin

Club Websites

• How To Create A Club Website
• How to access Club Website to edit content

Organisation Profile

• How to complete the Club Safeguarding Audit in GMS
• I Want/How to Export or Run a Report
• Golden Roles
• Setting up New Clubs
• Accessing Electronic Match Card Data as a Club Administrator

Player Management

• Create Player Cards within GMS
• Player Registrations Report in GMS
• Renew Age Grade Child Affiliation Process
• Can’t edit/No Medical Conditions or Emergency Contact boxes under Player Affiliation Form
• Age Grade Player Affiliation For A Parent/Guardian

Organisation Admin

Electronic Match Card

• Electronic Match Card Frequently Asked Questions
• Electronic Match Card Top Tips and Advantages
• Electronic Match Card Step by Step guides for Mobile and Desktop versions
• Cannot Access The Electronic Match Card